Lavender & Vitamin E Repair Balm

At Ivy Bloom, we want you to love every product you receive. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible for a return, your item must be:

  • Unused, unopened, and in its original packaging.

  • In the same condition that you received it.

• For hygiene and safety reasons, opened or used products cannot be returned.

• To initiate a return, please contact our customer support team at support@ivybloom.com with your order number and reason for return.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days and credited to your original method of payment.

• Shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to an error on our part (e.g., wrong item, damaged product).

Exchanges

• We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please email us at support@ivybloom.com.

Non-Returnable Items

The following cannot be returned or refunded:

• Opened or used products.

• Gift cards.

• Items purchased during clearance or final sale.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or issue a refund at no extra cost.

Processing Time: Orders are packed and shipped within 1–2 business days (Mon–Fri).

• Delivery Time:

  • Standard Shipping (India): 4–7 business days

  • Express Shipping (India): 2–4 business days

  • International: 7–14 business days (varies by location)

• Shipping Charges:

  • Free standard shipping on orders above ₹999 (India only).

  • ₹79 flat fee for orders below ₹999.

• Tracking: You’ll receive an email with your tracking details once your order is shipped.

• Delays: Sometimes delays may happen due to weather, courier, or customs (for international orders).

• Undelivered Orders: If an order comes back due to an incorrect address, re-shipping charges will apply.

For any questions, contact us at support@ivybloom.com.

80 g

• For external use only – do not ingest.

• Keep out of reach of children.

• Avoid contact with eyes, mouth, and mucous membranes. If contact occurs, rinse thoroughly with water.

• Do not apply on broken, cut, or severely irritated skin.

• Perform a patch test before first use to check for sensitivity or allergic reactions.

• Discontinue use if redness, burning, or irritation persists.

• Avoid direct sunlight or heat exposure on treated areas unless using SPF protection.

• Store products in a cool, dry place, away from direct sunlight.

• Not recommended for children under 12 years without medical advice.

• Some products contain active ingredients (like acids or essential oils) – use only as directed and avoid overuse.