At Ivy Bloom, we want you to love every product you receive. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return, your item must be:
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Unused, unopened, and in its original packaging.
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In the same condition that you received it.
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For hygiene and safety reasons, opened or used products cannot be returned.
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To initiate a return, please contact our customer support team at support@ivybloom.com with your order number and reason for return.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days and credited to your original method of payment.
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Shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to an error on our part (e.g., wrong item, damaged product).
Exchanges
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We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please email us at support@ivybloom.com.
Non-Returnable Items
The following cannot be returned or refunded:
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or issue a refund at no extra cost.
